Subject: RE: Missing item: Case id - 1556281 Order ID: 2000234462
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 14:28:11 +0000

Hi Fauzan,

Please check if RMA # 1000074605 is processed.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, October 12, 2020 6:43 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item: Case id - 1556281 Order ID: 2000234462
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us on the below case to refund for customer.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 8 October, 2020 18:25:37
Subject: Missing item: Case id - 1556281 Order ID: 2000234462

Hi Team,

Problem Statement: The customer has not received one item for the below order.

Order Date: 10/2/2020
Delivery Date: 10/5/2020
Case id - 1556281
Order ID: 2000234462
Tracking ID: 43818704075

Assistance Required: Need the missing item or the refund approval for this item

Item name: 162377759 - - Textured Polo T-shirt with Short Sleeves)
Item cost: EGP 140.00

Total order value: EGP 997.50

Issue Description: Customer placed an order for 8 items but as per the customer only received 6 items, Under the consignment details we can see that we have shipped only 7 items one item as cancelled.

Regards,
Manish

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