Subject: RE: Refund Not Processed//Order ID: 6222517369
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 14:16:42 +0000

Hi Team,

Can you please update this order as RTO delivered?

19/09/2020        13:25

Saudi Post has updated it as returned however in Fareye Portal, it shows this:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 8:49 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Not Processed//Order ID: 6222517369
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to marked the order as NDR and process refund for below order. The order has been returned to origin as per Saudi Post website and as per Fareye the status is out for delivery since Sep 10.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 13:15:57
Subject: Refund Not Processed//Order ID: 6222517369

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 8, 2020
Order ID: 6222517369
Return Tracking ID: CRDSAL0064869020

Assistance Required: Need refund for customer.

Issue Description: order was placed on Sep 8, 2020 and was shipped to Saudi post on Sep 10, 2020, However as per Saudi post website the order has been returned to shipper on Sep 19, 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly check if the items have been received in warehouse and process the refund asap .

Regards,
Ebrahim Hageb
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Subject: رد: [#1491150] - Inbound Call for Order ID:6222517369
From: "abdulaziz s. al-hadi" <[email-masked]>
To: Max <[email-masked]>, "RASHED S. ALMUSHARRAF" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "haytham m. aldokhail" <[email-masked]>, "Ahmed M. Shuwaykan" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 11:36:50 +0000

External email sender, please take precaution.

Returned to source

من: Max <[email-masked]>
تاريخ الإرسال: Friday, September 18, 2020 01:40 م
إلى: RASHED S. ALMUSHARRAF‏ <[email-masked]>
نسخة: [email-masked]; abdulaziz s. al-hadi‏ <[email-masked]>; haytham m. aldokhail‏ <[email-masked]>; Ahmed M. Shuwaykan‏ <[email-masked]>; [email-masked]
الموضوع: Fwd: [#1491150] - Inbound Call for Order ID:6222517369

Please take a look at ticket #1491150<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsecure-web.cisco.com%2F1afBgS9TDlZ6lPdyEsHGSea890O_e8L2j3eMOMmpX_ilIQiqgaFKlxY7vcPnNDd5-UK6BDD3NHB55hWaQNWI4QRAH08KSbdGd7AMzy6UEgt-5n-CoaRHqi_bEkVLxLVImrtYD8O_QTVjFXaq5mgyHBibtDgpZ8QZxjKfuf8BSSyJYZajZEg-C5RhuBqGeRG9j8jr8ragre1JTReFv1IO3EdJwnFbRAiSV3A4DPIKfjKgsuPHVzIXtd9MQ3EZbzMZ6eqUdUW1G9GiQ1LDzxncjjOGp4LX-n0h5ChPKhamdJ-c%2Fhttps%253A%252F%252Flandmarkgroupservice.freshdesk.com%252Fhelpdesk%252Ftickets%252F1491150&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cd18fb2bfddbf4fb32c3f08d85d5973f8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637361986069848259&sdata=QAwYWlKIMZAMXp5%2FJulG8E33fBbK%2BYj4Lzywv5T2AxA%3D&reserved=0> raised by Adas.rawan ([email-masked]<mailto:[email-masked]>).

Dear Team,

As per tracking ID (CRDSAL0064869020 ) the order has not been delivered.

Kindly contact the customer on the following phone number ( 0555009839 ) to arrange an urgent delivery.

Order number:6222517369

Best Regards,

nadeen alabed

   On Fri, 18 Sep at 2:39 PM , Adas.rawan <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   As per tracking ID (CRDSAL0064869020 ) the order has not been delivered.

   Kindly contact the customer on the following phone number ( 0555009839 ) to arrange an urgent delivery.

   Order number:6222517369

   Best Regards,

   nadeen alabed

   1491150:1125156

     _____

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