Subject: RE: refund issue case ID ;1385529
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ammar Asif <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 13:21:00 +0000

Hi Fauzan,

Only 2 items were received for this order.

You can raise a JIRA ticket for it.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 11, 2020 8:36 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: refund issue case ID ;1385529
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to process the RMA (24210001) of order #6211081857 , as the items has been returned to Conloc on 21 Sep 2020, we have created a child ticket but no action since 8 days.
Total value of the RMA: SAR126.4

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 22:02:36
Subject: refund issue  case ID ;1385529

Hi Team.

Problem Statement: Refund Not Processed
Order Date : Jul 24, 2020
Order ID: 6211081857
Return Tracking ID: 46178441396
RMA: 24210001
Assistance Required: Need refund for customer.

Issue Description: the items have been returned to WH conloc under above tracking ID

and no action has been taken by the WH even after the escalation
please do needful.

Regards,
CS Team Ammar Asif

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 17:24:56
Subject: Re: late collection case ID ;1385529

Hi team
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 15:59:40
Subject: late collection case ID ;1385529

manual AWB created

Problem Statement: late collection
Order Date : 24-Jul-2020
Order ID: 6211081857
Tracking ID: Z1465815
return tracking ID : AWB: 46178441396 Refe: I14FE35

Assistance Required: Need urgent collection.

Issue Description: the customer has placed his order on 24-Jul-2020 with the order id 6211081857 , and he raised return request but the item has not been collected yet.

please expedite the collection.

regards
ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com