Subject: RE: WWD damaged item received -HOMECENTRE
From: Hckdelivery Dept <[email-masked]>
To: Murugapandian Mani <[email-masked]>, seeta.seeta <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Homecentre <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Thu, 15 Oct 2020 12:25:15 +0000

Dear All

Please note we are not able to replace below item due to no more in wh .
We already taken back the item from customer as per his request .Please do the needful for the cancellation .
Item shipped , Required RMA

8202264786
DEL
DEL
08-Oct-2020
CLOSE
89
09-Sep-2020
kasem kasem
55654446
Hawally
Salmiya

Regards
Ali

From: Murugapandian Mani
Sent: Tuesday, October 13, 2020 6:37 AM
To: seeta.seeta <[email-masked]>; Hckdelivery Dept <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>
Subject: RE: WWD damaged item received -HOMECENTRE

Hi Ali

Pls arrange the replacement.

Regards/Mani

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 3:52 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD damaged item received -HOMECENTRE

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:21:11 PM
Subject: Re: WWD damaged item received -HOMECENTRE

PLEASE IGNORE THE EMAIL

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:19:45 PM
Subject: Re: WWD damaged item received

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 5:43:52 PM
Subject: WWD damaged item received

Hi Team,

Problem Statement: WWD damaged item received

Order Date : 09/09/2020

Order ID: 8202264786
Tracking ID: 12345678
Assistance Required: Damaged Item Recieved

Issue Description: Customer emailed us informing that he/she received the item on 08/10/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,

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