Subject: Change the status of the order as NDR to refund
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 15 Oct 2020 04:48:36 -0700 (MST)

Hi Team, 

Problem Statement: Change the status of the order as NDR to refund 

Order Date: Aug 28, 2020 
Order ID: 6219376566 
Tracking ID: 45678656940 
Order Status: Shipment delivered DLVD 

Assistance Required: Need Urgent Refund 

Issue Description: As per tracking detils the Order is marked as NDR and Aramex also confirmed that they have returned the items , However the refund is not done till now. Customer is complaining late refund so we request you to please do the needful ASAP on your priority basis. 

Thanks & Regards, 
Seeta Kunwar