Subject: Refund approval/ 6477051945
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 15 Oct 2020 03:39:48 -0700 (MST)

Hi Team, 

Subject: Refund approval. 

With reference to order number: 6477051945 
Order date: Apr 4, 2020 
Return tracking id: 45943196036 
Total order value: SAR491.50 
Returned item value: SAR 142 
Assistance required: Provide the refund approval. 

The customer has emailed us claiming that he has returned 3 items under the tracking id 45943196036 for RMA 23549060 but the AWB is cancelled due to COVID-19. 

Case history: The case is pending for a month and since then the case was raised to the jira team for the refund but they did not process the refund. 
Customer history: He contacted us on 9 Sep 2020 and this is his second order with us. 

we request you to look into the concern and provide us the refund approval so that we can process the refund manfully. 

Thanks & Regards, 
Seeta Kunwar