Subject: Re: Refund Not Processed// 6217730940
From: Shakeeb Arsalan <[email-masked]>
To: Algaili Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 15 Oct 2020 01:15:09 -0700 (MST)

[ https://landmark.atlassian.net/browse/REL-122133 | https://landmark.atlassian.net/browse/REL-122133 ] 

@Algaili Abdelbagee Ahmed Inform the customer & close the case once the RMA is processed 
Note : do not raise Jira to process any RMA from your end 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 15, 2020 4:16:12 AM 
Subject: Refund Not Processed// 6217730940 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 22-Aug-2020 
Order ID: 6217730940 
Return Tracking ID: 46173321051 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item which have been delivered to warehouse on 12 Sep 2020 but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24064528 and confirm us if the items received so that the refund will be processed asap. 

Note: Child ticket has been created but no action has been done. 

Regards, 
Algaily