Subject: Re: Kindly assist with the refund for 9600795854 - Ticket ID 1458443
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 15 Oct 2020 01:02:29 -0700 (MST)

Hi Team, 

Can you please advise us what action do we have to take in this case as the refund is stuck. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, October 15, 2020 3:47:37 AM 
Subject: Fwd: Kindly assist with the refund for 9600795854 - Ticket ID 1458443 

Dear team, 

Kindly find the attached screenshot for Aramex update. Kindly assist. 

Regards, 
Nikhil. 

From: "Eugene Ocoy" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Con Loc" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Saturday, 10 October, 2020 10:34:09 
Subject: RE: Kindly assist with the refund for 9600795854 - Ticket ID 1458443 

Hi Fauzan, 

Under AWB # 46037668191 the order number we have receive order # 9602282267 which we processed done. 

	

RETURN_ORDER 	

PALLET_CODE 	

SALES_ORDER_NO 	

AWB_NO 	

ITEM_ID 	

CONCEPT_ID 	

RETURN_QTY 	

RECEIVED_QTY 

1000000663 	

46037839035 	

9602282267 	

46037668191 	

161542850 	

3 	

1 	

1 

We haven’t receive this order # 9600795854. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, October 09, 2020 9:25 PM 
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Kindly assist with the refund for 9600795854 - Ticket ID 1458443 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us in below case 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 9 October, 2020 20:36:16 
Subject: Kindly assist with the refund for 9600795854 - Ticket ID 1458443 

Dear Team, 

Problem Statement: Refund Not Processed 

Order Date : Sept 01 

Order ID: 9600795854 

Return Tracking ID: 46037668191 

RMA: 1000001327 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Sept 15. The refund is pending since then. Kindly process the refund on priority. 

The customer came to us on Sep 05 and the refund is not yet processed. Kindly assist. 

Regards, 

Nikhil 

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