Subject: Return Issue - 6221422283, 6221399981
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 15 Oct 2020 00:55:51 -0700 (MST)

Hi Team, 

With reference to the Order ID: 6221422283 & 6221399981 
Return Tracking ID: 46176465786;I070006 & 46178042912;I129A91 

Customer raised a return request in Sep 2020 for the above mentioned orders and the above mentioned AWBs are invalid at this time. Customer wants to return the items but we are unable to delete the new RMA, the same was escalated to Aramex multiple times as well. Kindly advise how to proceed with this. The case is pending since September. 

Thank you for your help! 

Regards, 
Apoorv