Subject: Re: KNET Deduction Issue - 1470068
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, [email-masked]
Date: Wed, 14 Oct 2020 23:30:33 -0700 (MST)

Hi Mustafa, 

Please advise on the below case. Case is pending since September. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 21:59:33 
Subject: Re: KNET Deduction Issue - 1470068 

Hi Team, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 9 October, 2020 11:44:49 
Subject: Re: KNET Deduction Issue - 1470068 

Hi Mustafa, 

Thank you for sharing the transaction details. 

However, there is no order placed for this customer for the below 3 amounts that are deducted. Request you to please assist with refund of all three transactions. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mustafa Chakki" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 8 October, 2020 19:44:16 
Subject: RE: KNET Deduction Issue - 1470068 

Transaction Details 

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=0&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Transaction
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=1&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Merchant
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=2&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Terminal
 ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=3&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Cardholder
 Name ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=4&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Card
 Number ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=5&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Transaction
 Date/Time ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=6&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Transaction
 Action ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=7&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Currency
 Code ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=8&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Original
 Txn Amount ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=9&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Merchant
 Track ID ] 	

[ https://www.kpay.com.kw/portal/Posted.htm?tranid=&actionMethod=%2Fportal%2FPosted.htm%3Fconfig%3Dprocess&endDate=07-09-2020+23%3A59%3A59&trackid=&amt=&merchantTerminalId=ALL&mrchid=&d-4033775-p=1&d-4033775-o=2&actncd=&prcsngOpt=PTM&orgTranID=0&d-4033775-s=10&checkcompleted=true&formValue=&payid=&trantype=posted&config=process&startDate=07-09-2020+00%3A00%3A00 | Reference
 ID ] 

[ https://www.kpay.com.kw/portal/Posted.htm?config=process | 202028233198033 ] 	

2683 	

268301 		

464452******4350 	

Thu Oct 08 17:13:16 AST 2020 	

2-Credit 	

414 	

36.900 	

159946966900001987 	

028296000514 

[ https://www.kpay.com.kw/portal/Posted.htm?config=process | 202028233198136 ] 	

2683 	

268301 		

464452******4350 	

Thu Oct 08 17:13:16 AST 2020 	

2-Credit 	

414 	

36.900 	

159946958600001390 	

028296000515 

[ https://www.kpay.com.kw/portal/Posted.htm?config=process | 202028233198236 ] 	

2683 	

268301 		

464452******4350 	

Thu Oct 08 17:13:16 AST 2020 	

2-Credit 	

414 	

36.900 	

159947324400029137 	

028296000516 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, October 08, 2020 5:09 PM 
To: Mustafa Chakki <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: KNET Deduction Issue - 1470068 
Importance: High 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Kindly assist please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 6:50 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: KNET Deduction Issue - 1470068 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 September, 2020 11:30:26 
Subject: KNET Deduction Issue - 1470068 

Hi Team, 

Please assist in getting these attached transactions investigated, as per the customer the amount of KWD 36.90 got deducted from their account thrice and there is no order in their account for the same. The customer's registered email address is [ mailto:[email-masked] | [email-masked] ] . 

Please look into this on priority. Thank you for your help! 

Regards, 

Apoorv 

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