Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840
From: Jessie Caparas <[email-masked]>
To: "Jagmohan Urmaliya (TCS)" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Sankar T <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, LMG OMS <[email-masked]>, Fauzan Musalman <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 06:30:18 +0000

Thanks @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Also looping @Sankar T<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]>
Sent: Thursday, October 15, 2020 10:24 AM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>; Vijay mandal (TCS) <[email-masked]>; LMG OMS <[email-masked]>; Fauzan Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840

Hi jessie,

  Reported order-item is cancelled now in OMS. Looping Hybris team to validate there as well.

Regards
Jagmohan

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 2:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840

External email sender, please take precaution.
Hi Jessie,

Still, we have not received any update in the below case.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 10, 2020 5:40:32 PM
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]>

Cancellation is still failing.

Need your urgent help.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 9, 2020 6:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840

External email sender, please take precaution.
Hi Jessie,

Can you please re- check the issue with the concern team as we are still waiting for the resolution on the below case.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Vijay mandal, TCS" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 2:11:21 PM
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840

Hi Jagmohan,

Just to clarify on the below, did you say we can try to cancel it from our side but we have to select the cancellation reason as customer request?

From: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 10:17 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840

Dear Jessie,

Order cancellation can happen either via “Customer Request” or via Shotpick from RDC. Since “Customer request” is being rejected so try performing shortpick and proceed.

        Cancelling it in OMS alone will create order and inventory status mismatch among the systems.

Regards
Jagmohan

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 9:46 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial Cancellation request /// 7697414183 /// 161970840
Importance: High

Hi @LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please cancel the below item.

INC0838312

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 29, 2020 12:31 PM
To: Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vinodhini chandrasekaran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Partial Cancellation request /// 7697414183 /// 161970840

External email sender, please take precaution.
Hi Team,

Order : 7697414183<callto:6489302166>
item: 161970840
the item mentioned above has not been shipped from the WH, and the cancellation is getting rejected
please do the needful.

issue is pending since long time

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 11:50:39 AM
Subject: Partial Cancellation request /// 7697414183 /// 161970840

Hi Team,

Ticket ID: 1423999
Problem Statement: (Partially shipped order)
Order Date: Aug 14, 2020
Delivery Date: Aug 25, 2020
Order ID: 7697414183
Tracking ID: 769741418360999991

Assistance Required: Need Partial Cancellation

Issue Description: Customer placed order and 1 item did not deliver to the customer.

The name of the item is #​161970840 - - Plain Padded T-shirt Bra with Hook and Eye Closure

Kindly cancel this item so that customer receives the refund.

Thank you for your help!

Regards,
Shivani

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com