Subject: Return Issue - 6220494275
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 14 Oct 2020 23:24:42 -0700 (MST)

Hi Team, 

With reference to the order number: 6220494275 
AWB: 46282674281, 46286110636 

Order placed on Sep 01, 2020 and was delivered on Sep 02, 2020. Customer raised a return request on Sep 05, 2020 and the above mentioned AWBs are invalid at this time. Customer wants to return the items but we are unable to delete the RMA. Kindly advise how to proceed with this and assist in arranging this collection. This was escalated to Aramex also to arrange the collection but no collection was done and the AWB was cancelled. 

Thank you for your help! 

Regards, 
Apoorv