Subject: Re: Deduction validation:: Case id - 1464522
From: Seeta Seeta <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 14 Oct 2020 23:17:41 -0700 (MST)

Hi Mustafa, 

In the above attachment the customer is claiming that he was charged KWD 10.50 twice, while on the Hybris there is no order with this amount. 

Requesting you to assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Rashid Gafoor Kaskar" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Monday, October 12, 2020 9:40:26 PM 
Subject: Re: Deduction validation:: Case id - 1464522 

Hi Mustafa, 

Kindly assist on below on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:03:43 
Subject: FW: Deduction validation:: Case id - 1464522 

Hi Rashid, 

Can we please check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, October 1, 2020 8:48 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]> 
Subject: Fwd: Deduction validation:: Case id - 1464522 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 September, 2020 13:37:39 
Subject: Re: Deduction validation:: Case id - 1464522 

Hi Rashid, 

Needd your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 14, 2020 1:11:46 PM 
Subject: Deduction validation:: Case id - 1464522 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 35.17 from his account however we do not see any such order. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Case id - 1464522 

Email id - [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help. 

Regards, 

Manish 

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