Subject: RE: RE: Refund approval.
From: "Jagmohan Urmaliya (TCS)" <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Malik Ismail <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 15 Oct 2020 06:06:08 +0000

Dear Sanjeev,

      Since we have not yet received NDR so issue is not yet closed.  As you could find the issue details in the trailing mail, customer refund is not yet initiated so it is a priority.  Please do the needful.

Regards
Jagmohan

From: FarEye Support <[email-masked]>
Sent: Thursday, October 15, 2020 7:13 AM
To: Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Refund approval.

External email sender, please take precaution.
Dear Jagmohan,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128534958&sdata=UpQH48CWdhXHzYQr%2FlZUjLxE0FuI%2BLnCgwaOuPWXYCE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128534958&sdata=skirV3kkr87m%2Bq3AbD%2FiAqEIZta%2FDWUz6A5zxGxTtho%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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On Tue, 13 Oct at 8:49 PM , FarEye Support <[email-masked]> wrote:
++Nayan

Please confirm if the changes need to be done.

@Jagmohan, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. Moreover, please confirm a timestamp​.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128564825&sdata=09vmBPqLtXiZn6m5mK9HWMd8KJL7PMYmsKptGzfQ5KE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128564825&sdata=89Bj34R7Ea3yKkOXnO1eovPBh6o%2BpQXTiv%2BES%2Bo2JeQ%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

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On Tue, 13 Oct at 8:14 PM , FarEye Support <[email-masked]> wrote:
Dear Jagmohan,

Greetings from FarEye!

We would like to inform you that we have received your concern regarding the shipment delivery details and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.

We are happy to help

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128594692&sdata=4IUz8VDhMg5EsrLOWTnsflsWirgBYB04vSIO4okgCpU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128594692&sdata=3XA6cLhAayebj8KSUGnYNNAAP%2Bl6Locl3mvdqnyZRXE%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Cjagmohan.urmaliya%40landmarkgroup.com%7Ced7ac41094fa4fb8676e08d870b84a38%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383284128594692&sdata=4KG5sExTnG0rn5YbFph6ETj%2B%2FJi94oyGmFr0BYcrmYQ%3D&reserved=0>
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On Tue, 13 Oct at 7:34 PM , Jagmohan Urmaliya (TCS) <[email-masked]> wrote:
Hi Fareye,

      Please check and publish the shipment delivery details for the reported order. It is still in Carrier Picked status.

Regards
Jagmohan

From: Malik Ismail <[email-masked]>
Sent: Tuesday, October 13, 2020 3:40 PM
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval.

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please assist to create RMA to process refund , as NDR status updated but no RMA created.

6215730382 - FP08141000129

REQ0155697

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 3:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 12:59:13 PM
Subject: Re: Refund approval.

 1405026

Problem Statement : the order return to original  / Refund approval.

Order Date : Aug 13, 2020
Order ID: 6215730382
Tracking ID : FP08141000129
Total Price : SAR774.

Issue Description : The Customer placed the order on  Aug 13, 2020 and shipped from our side on 8/14/20, as the hyper is NOT_DELIVERED   ,

Case history : The customer reached out to us on  19  Aug   2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper the customer with us from 8/13/20   and this the First   order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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