Subject: Re: Cancelled item collection// 8397882129
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 14 Oct 2020 22:59:46 -0700 (MST)

Hi Team, 

With reference to order No# 8397882129 for one item(WWD) 161634376 which has already been cancelled and Kent refund ticket for the order has been created however the customer received the order and requested to return the item because it is damaged. 

Customer's Address : 
H.No: 10, Block:2, St: 8, Al-Qurain District 
Customer's Contact NO: 
96560383833 

We request you to contact the customer on the NO mentioned above and arrange the collection for the item. 

Regards, 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, September 28, 2020 12:24:17 PM 
Subject: Re: Cancelled item collection// 8397882129 

Hi Team, 

The customer shared us the address as following: 

H.No: 10, Block:2, St: 8, Al-Qurain District 

Please follow up to arrange the collection of the item. 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 27 September, 2020 12:21:07 
Subject: Re: Cancelled item collection// 8397882129 

No response from the customer end, the ticket closed waiting for his response again. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Algaili Ahmed" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 12 September, 2020 21:41:30 
Subject: Re: Cancelled item collection// 8397882129 

ask the customer for his full address and contact NO so we can arrange the pickup 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, September 5, 2020 7:29:24 PM 
Subject: Cancelled item collection// 8397882129 

Hi Team, 

With reference to order No# 8397882129 for one item(WWD) which has already been cancelled and Kent refund ticket for the order has 

been created however the customer received the order and requested to return the item because it is damaged. Please check on this 

concern and arrange the collection for the item. 

Regards, 
Algaily.