Subject: New Reply Received - Issue paid twice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Oct 2020 05:27:32 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Issue paid twice  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Georgia",serif;color:black'>No it is NOT been resolved and I did not get refund for my money the first payment was on January, so its 10 months now and the other one was two month ago.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Georgia",serif;color:black'>If the issue is not resolved ASAP I will complain officially to the Consumer Protection Agency to get my money back</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Georgia",serif;color:black'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Georgia",serif;color:black'>Nour</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, October 13, 2020 9:21 PM<br>
<b>To:</b> Nour Moustafa &lt;[email-masked]&gt;<br>
<b>Subject:</b> Issue paid twice</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 392391</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</span></div>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 392391<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>-<span lang="AR-SA" dir="RTL"></span></span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shakeeb Arsalan :
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>مرحبا ولاء,</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>شكراً لك على تواصلك معنا.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>يرجى التأكيد, هل تم حل الموضوع الخاص بك 8366608816؟
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>لا تتردد في الاتصال بنا للحصول على مزيد من المساعدة.</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>أصدقائك،<br>
خدمة العملاء   </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/392391