Subject: Re: LATE SHIPPING (6216037301)
From: Seeta Seeta <[email-masked]>
To: Sharafuddeen Kulumbil <[email-masked]>
Cc: vinod sharma <[email-masked]>, Fauzan Musalman <[email-masked]>, escalations dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 14 Oct 2020 22:09:10 -0700 (MST)

Hi Team, 

Can you please let us know what can be done in this case as the customer is chasing us for his order 

Thanks & Regards, 
Seeta Kunwar 

From: "Sharafuddeen Kulumbil" <[email-masked]> 
To: "vinod sharma" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 3, 2020 9:01:07 PM 
Subject: RE: LATE SHIPPING (6216037301) 

6216037301 order stop due to IT issue “ 400:ERROR COD ” SR NO: INC0831600 

From: Vinod Sharma <[email-masked]> 
Sent: Saturday, October 3, 2020 6:18 PM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: LATE SHIPPING (6216037301) 

Sharfu- Pls check 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 2, 2020 1:14 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sharafuddeen Kulumbil < [ mailto:[email-masked] | [email-masked] ] >; Vinod Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Abhishek Bargaonkar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LATE SHIPPING (6216037301) 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 10:50:28 
Subject: LATE SHIPPING (6216037301) 

Hi Team, 

Ticket: 1455178 Child ticket: 1495300 

Problem Statement: Late Shipping 

Order Date : Aug 15, 2020 

Order ID: 6216037301 

Tracking ID: No consignment 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Aug 15, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order. Raised child ticket on Sep 20, 2020 still no response. 

Regards, 

Abhishek Borgaonkar 

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