Subject: Re: Refund not processed// 6216473694
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Wed, 14 Oct 2020 21:28:19 -0700 (MST)

Hi Jessie, 

Order Date : Aug 16, 2020 
Order ID: 6216473694 
Tracking ID: 46179703566 
RMA : 1000005998 
Returned items : 161233663 - 161286497 - 161976580 

Assistance Required: Process the refund, as per the tracking ID 46179703566 the shipment was returned to the WH on 8th of Oct, However the refund has not been initiated yet. 
Pls note that child ticket was created on 11th of Oct, but we did not get any update from the WH team. 

We need your assistance to close the case. 

Regards 
Shakeeb 

From: "Mohamed Nagy" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Sent: Wednesday, October 7, 2020 10:19:43 PM 
Subject: RE: Refund not processed// 6216473694 

Dear [ mailto:[email-masked] | 
@Ksaconloc Returns ] , 

Any news regarding this return ? 

Regards, 

From: Ksaconloc Returns <[email-masked]> 
Sent: Tuesday, September 15, 2020 12:07 PM 
To: Shakeeb Arsalan <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Subject: RE: Refund not processed// 6216473694 

Dear Shakeeb 

Greetings 

Please note that we haven't received this Order from the courier 

Regards, 

Dineshbabu.E 

Conloc Returns 

Ext – 4647 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 13, 2020 11:22 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund not processed// 6216473694 

External email sender, please take precaution. 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 8, 2020 5:41:29 PM 
Subject: Refund not processed// 6216473694 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 16-Aug-2020 

Order ID: ​6216473694 

Return Tracking ID: 46172599804;H23F9F0 
Returned items : 161233663 - 161286497 - 161976580 

Assistance Required: To confirm the item received and process the refund. 

Issue Description: The customer raised a return request for three items that have been handed over to the courier team when checking the collection reference. So we request you to check under RMA 24070601 if the items received please process the refund asap. 

Regards, 

Algaily 

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