Subject: Re: RE: Refund not processed// 6218787725
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Oct 2020 02:06:57 +0000

Dear Malik,      Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 13 Oct at  4:49 PM
                            ,  Malik Ismail <[email-masked]>  wrote:

Hi Tamkin,

 

 
 Hybris status still in transit , so no RMA created and refund is pending. 

  

 @Jagmohan
 Urmaliya (TCS) – please advise. 

  

 

 

   
 
 Regards, 

 Malik  

 

 

  
 From: FarEye Support <[email-masked]>  
Sent: Tuesday, October 13, 2020 3:10 PM 
To: Malik Ismail <[email-masked]> 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Refund not processed// 6218787725 

 

 
External email sender, please take precaution.

 

 

 Dear Malik, 

 

   

 
 As per the concern, we have checked the shared AWB and found that flow is already at end 

 

 

 

 

 As well as already marked as RTO Delivered. 

 

 

 
 >And NDR status has already been triggered. 

 

 

 
 
​

 

 So we would request you to check at your end again and confirm us. 

 

​

 

 
​

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

On Tue, 13 Oct at 10:52 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Malik, 

 

   

 
 We are checking the concern, with for the above shared AWB and we will update you shortly. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 
Thanks and Regards,

 

 
Rup Singh Gurjar 
Technical Engineer | FarEye

 

 

 
 
Call: +91 70-6595-6595 ||www.getfareye.com||

 

 

 

 

 

 

 

 

7+ Mentions

 

 

 

Digital Disruptor

 

 

 

Recognized

 

 

 
 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

 

   

 

 

 

 

 

  

 

 

 

 

 

 
 
On Tue, 13 Oct at 10:34 AM
, Malik Ismail <[email-masked]> wrote:

 

 
 Hi

@FarEye Support, 

 

 

 
 
Please assist to update “NDR” status on Hybris to process refund.

 

   

 

AWB 46173697216 – Order ID 6218787725

 

 
Returned date 12-09-2020

 

   

 

 

 

 

 
Regards,

 

 
Malik

 

 

 
From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 6:32 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: Refund not processed// 6218787725 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team.

 

 

 

 

 
Problem Statement: Order not delivered (RTO)

 

 

Order Date : Aug 26, 2020

 

 

Order ID: 6218787725

 

 

Tracking ID: 46173697216

 

 

Assistance Required: Need Urgent Refund.

 

 

Issue Description: The order was placed on
Aug 26, 2020, and shipped with Aramex under tracking (46173697216). Now as per Armaex the shipment has been returned to WH on
12 Sep 2020. but in hybris the status is still in transit. 

 

 

Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

   

 

 
 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

   

 

 

 
 
From:
"Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 12 October, 2020 08:44:14 
Subject: Refund not processed// 6218787725

 

 

 

 

   

 

 
 
Hi Team,

 

 

 

 

 

 

 
 
Problem Statement: Refund Not Processed

 

 

 

 
 
Order Date : 26-Aug-2020

 

 

Order ID: 6218787725

 

 

Return Tracking ID: 46173697216

 

 

Assistance Required: To process the refund.

 

 

 

 
 
Issue Description: As per Aramex website the order has been returned to WH on 12 Sep 2020, kindly check whether the order received to WH or not so that refund will
 processed asap.

 

 

   

 

 

 

Regards,

 

 

Algaily

 

 

   

 

 

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