Subject: Re: Missing Shipment / Refund approval // Order ID: 6228323810
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 14 Oct 2020 11:34:28 -0700 (MST)

Hi Team, 

Any updates? 

Regards? 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 23:18:44 
Subject: Missing Shipment / Refund approval // Order ID: 6228323810 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Sep 28, 2020 
Order ID: [ callto:6227474825 | 6228323810 ] 
Tracking ID : FP09301000800 
Total Price : 12 
Concept : MAX 

Issue Description : The Customer placed the order on Sep 28, 2020 , Customer placed order for 9 items but as per the customer she has only received 8 items, Under the consignment details we can see that all 9 items has been shipped from our side. 

The missing item is 162381155 - - Studded Dangling Earrings with Fish Hook Closure (Quantity 1) 

Case history : The customer reached out to us on Oct 02 , 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb