Subject: Issue with order 9600820107
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 14 Oct 2020 11:29:12 -0700 (MST)

Hi Team, 

With reference to the order number 9600820107, the customer placed the order for 2 items and the order value was 112.00. When the customer was placing the order on that time the ground shipping charges were free but after placing the order she was charged AED 10 extra for Shipping charges. 

We have already offered the voucher for the AED 10, but the customer is asking for refund in her account. Kindly check this concern and let us know what can be done in this case. 

Attaching the screenshot as well which customer has provided. 

Thanks & Regards, 
Seeta Kunwar