Subject: RE: Late Shipping (9799012514)
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Wed, 14 Oct 2020 15:52:10 +0000

Hi Jessie,

9799012514 is already shortpicked.

Hi @Sankar T<mailto:[email-masked]>

Request you to please cancel this in Hybris.

Regards,
Vijay
From: Jessie Caparas <[email-masked]>
Sent: Wednesday, October 14, 2020 8:00 PM
To: LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: Late Shipping (9799012514)
Importance: Low

@Vijay mandal (TCS)<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

Please cancel this order.

Cancellation is failing in Hybris and this order has not been shipped.

INC0879473

WH also confirmed that this order is not visible with them.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 7:25 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping (9799012514)

External email sender, please take precaution.
Hi Jessie,

Yes, Please cancel the order.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 16:43:39
Subject: RE: Late Shipping (9799012514)

Hi Fauzan,

Seems that customer is trying to cancel this now.

Do we cancel?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 2, 2020 12:54 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping (9799012514)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case we have created child ticket and we got update (Regarding this order we dont have any update and data in the report.).

Regards,
Fauzan

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 2 October, 2020 10:55:38
Subject: Late Shipping (9799012514)

Hi Team,

Ticket: 1456013 Child ticket: 1495311
Problem Statement: Late Shipping( CLICK AND COLLECT )
Order Date : Aug 23, 2020
Order ID: 9799012514
Tracking ID: No consignment
Store Code: Babyshop 10007
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Aug 23, 2020 and till now he has not received the order. As per the hybris the there is no consignment ready for the order.

Child ticket raised on Sep 20, 2020 still no update.

Regards,
Abhishek Bargaonkar

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