Subject: RE: Return Processing Request - 9799960977
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 14 Oct 2020 14:49:27 +0000

Hi Apoorv,

The below has been done.

Please check.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Monday, October 12, 2020 11:03 AM
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Return Processing Request - 9799960977

Hi Apoorv,

Where did we get return AWB 46037836714 from?

I don’t see this in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 9:04 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Processing Request - 9799960977

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 14:59:44
Subject: Return Processing Request - 9799960977

Hi Team,

With reference to the order number: 9799960977
AWB: 46037836714

As per AWB we have received the following item on Sep 20, 2020: 161201703. If we have this physically at the wh kindly assist in processing the following RMA: 1000003521. The same was raised under Child Ticket: 1498597 and we were advised to raise this to Eugene. Since we are unable to assisgn Child ticket from our end, please look into this and assist in closing this. The child ticket pending since 14 days.

Thank you for your help!

Regards,
Apoorv

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