Subject: Re: Arabic Language Test - Aiman ghaleb salman
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Wed, 14 Oct 2020 02:28:07 -0700 (MST)

Hi Harpreet, 

The candidate is native, 
The overall evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Saturday, October 10, 2020 10:41:24 AM 
Subject: Fwd: Arabic Language Test - Aiman ghaleb salman 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Oct, 2020, at 03:09, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Aiman ghaleb salman / (+91) 8619560978 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	What I would say to the customer is, first I would apologize to him for getting him late and inform him and justify about the reason why his order has not arrived yet as a technical error from my side in addition to that I would have committed to deliver his order as soon as possible, also promise him that will not happen again as Pizza hut policies committed to provide a superior service to its customers and working in achieving a high level of excellency and increasing levels of customer's satisfaction, provide them the service they like at the right quality right quantity and at right time , at right cost. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm Aiman ghaleb ali salman holding a Yemeni nationaltiy currently living in India as my second country, an engineer at NIMS UNIVERSITY ( petroleum engineering ) i like working and do exercising in different aspects also working under high harsh conditions for a long hours, (an English proficient in a spoken & written ) and an Arabian native speaker , having an experience in windows programs and technic working. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" في أنك ، في السابق ، ربما بالكاد تحافظ على رضا عملائك ؛ بينما في الأخير ، فأنت لا تحافظ على رضاهم فحسب - بل تحافظ أيضًا على ولائهم 

, خدمة العملاء الجيدة شيء لا يتجاوز تخيلات العملاء 
في حين أن خدمة العملاء الرائعة هي شيء يتجاوز تخيلات العملاء. قطع مسافة إضافية والحصول على هذا العامل "المبهر" داخل العميل. إنه قانون يجعل العميل يذهل. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	مايجعلني المرشح الأفضل والمناسب لهذه الوظيفة هيا خبرتي في التعامل معاء الزبائن والمستهلكين وزيادة مستويات إرضائهم بخدمة الشركة أو المنظمه والمرونه في التعامل معاء اختلاف الزبائن ونوعية متطلباتهم وتوفير أفضل خدمة ممكنه 
للعميل وفي أقل تكلفه وتوصيل طلباتهم في الوقت المناسب وفي النوعية المتوقعه 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	بالنسبة للسفر لقد سافرت وزرت مناطق عدة داخل الهند وخارجها داخل الهند زرت مناطق كثيرة أهمها وأجملها الى دلهي ومومباي وأحمد آباد وتشندي قار وبونا وجايبور واديبور وهذه من أهم المدن الاقتصادية داخل الهند وزرت أيضًا منالي وشملاء ونينتال وكشمير ودهرادون إما خارج الهند زرت الإمارات وعمان وجيبوتي وكانت كلها رحلات لاتنسى وممتعه ومليئة بالمغامرات والتجربة الدولية التي اكتسبتها من معرفة اعراق مختلفة ومن ثقافات مختلفة وديانات مختلفة اكتساب كل هذه المعرفه هيا كنز بالنسبة لي ولأغلب الناس الذين يحبون السفر والتعرف على الثقافات المتنوعة والتعامل معاء أطياف كثيرة ومتنوعه من مختلف أنحاء العالم