Subject: Re: RE: Order not delivered (RTO)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Oct 2020 07:52:33 +0000

Dear Malik,     In order to proceed further, we need confirmation from Vishwajeet.     @Vishwajeet please confirm on it        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f305b65eb5c6db6f92a0aebcbf3a8292cb50b992e43014b191ecc7f9c932bcf3 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Wed, 14 Oct at  1:05 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update NDR status. 

  

 Return date Sep 28 2020 – 12:44  

 6220343045 

 AWB Z1675856 

  

 Regards, 

 Malik  

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, October 14, 2020 3:05 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Order not delivered (RTO) 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :  Aug 31, 2020 

 
 
 Order ID: 6220343045 

 
 
 Tracking ID: Z1675856 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Aug 31, 2020, and shipped with Zajil-Express under tracking (Z1675856). Now as per Zajil-Express website the shipment has been returned to WH on
Sep 28 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com