Subject: Fatal case 21st Sep - 4th Oct
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 14 Oct 2020 00:12:05 -0700 (MST)

Hi Ebrahim, 

As you are already aware that we have started the auditing for emails/chats, You have one fatal case on dates between 21st Sep and 4th Oct, and I want you to go through with the details and make sure that the same thing won't happen again. 

Audit Type 	Audited By 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 
Email 	Fauzan Musalman 	Ebrahim Qasem 	1534961 	6227328980 	4-Oct-20 	5-Oct-20 	0% 	Fatal 

Reason for Fatel : 

1534961 6227328980: The customer is reporting missing item, You asked him for the order NO while the order can be fetched by searching by the customer's Email ID 

C heck your following Email Scores for the past 2 weeks: 

21st Sep- 26 Sep you scored 84% 
27th Sept-5th Oct you scored 83% 

Please Note that our Quality Benchmark is 85% and you have to improve your emails quality to exceed it. 

Regards 
Shakeeb