Subject: KNET REFUND(1538446)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 22:01:59 -0700 (MST)

Hi Team, 

With reference to ticket number 1538446. 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there is only once order with order number 8201978243 for the Sep 07, 2020 for which the refund has been processed. 

Transaction id shared by the customer has been attached for deduction of amount twice. Customer is waiting for second refund. 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar