Subject: items cancellation / refund 6480604933
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 21:12:52 -0700 (MST)

Hi Jessie, 

Order : 6480604933 
Order Created: Apr 12, 2020 

Issue description: The customer placed the order for 20 items, however 6 items had been shipped & delivered, The partial cancellation button is not activated on hybris to get the items cancelled. 
the case is pending since long time and the customer is chasing us. 

Please assist in getting this case closed ASAP. 

Regards 
Shakeeb