Subject: Re: Amount deducted (No order Placed)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>
Date: Tue, 13 Oct 2020 20:08:51 -0700 (MST)

Hi Team, 

Kindly update us on the below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]> 
Sent: Friday, 9 October, 2020 08:27:01 
Subject: Amount deducted (No order Placed) 

Hi Team, 

Kindly assist us in the below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 8 October, 2020 07:31:45 
Subject: Re: Amount deducted (No order Placed) 

Hi Team, 
Ticket: 1508005 
Email: [email-masked] 
Problem Statement: Double amount deducted (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 twice but no order have placed successfully. We can not see any order on 7 Sep, 2020. 
​ 
Also, the amount have been deducted two times as per the customer and did not receive it back till now. 
Transaction ID: 2540339 and 2540353 
Amount: KWD 0.080 and KWD 0.080 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani