Subject: Missing return item issue //// 9602143164 /// 161539913
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 19:56:43 -0700 (MST)

Hi Team, 

Ticket- 1478712 
Child Ticket- 1576172 

Problem Statement: Missing return item issue 

Order Date : Sep 8, 2020 
Order ID: 9602143164 
RMA: 1000002414 
Tracking ID: RP0915000766 

Assistance Required: Need urgent refund 

Issue Description: Customer reported that the item has been collected by the courier team but there is no information regarding collection on the tracking page. 

Also, courier team updated that they have not collect the item may be some other courier team collected it. 

The item name is 161539913 - - Plain Top with Tie Ups and Full Length Printed Pyjama Set and cost of it is AED 36 

Please check and update item status if the item has been returned back to warehouse. 

The child ticket has been closed without any resolution kindly check and advice. 

Thank you for your help 

Regards, 
CS Team Shivani Rani