Subject: Order not placed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 19:42:38 -0700 (MST)

Hi Malik, 

With reference to customer email : [email-masked] 

The customer is claiming that the amount SAR74.16 was deducted from the account from the account under transaction ID: (081069) but the order was not placed. 
Transaction Date: 11-10-2020 

Kindly check and assist us. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 17:40:56 
Subject: refund 

Hi Shakeeb, 

According to the information provided by the customer, an amount of 74.16 SAr was deducted from his account, and he provided us with an account statement for the transaction. After reviewing the customer's account, we did not find any order of this value. 

Customer email address: [email-masked] 

Please check and advise. 

Regards 
Samer