Subject: Undeliverable: Re: Item issue /// 9815213219
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 14 Oct 2020 02:31:22 +0000

[http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
surender.singh wasn't found at landmarkgroup.com.
fauzan.musalman         Office 365      surender.singh
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   10/14/2020 2:31:14 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Item issue /// 9815213219

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       VE1PR09MB3246.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       10/14/2020
2:31:15 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   1 sec
2       10/14/2020
2:31:15 AM      mail.lsmindia.com       localhost       ESMTP   *
3       10/14/2020
2:31:15 AM      localhost       mail.lsmindia.com       ESMTP   *
4       10/14/2020
2:31:15 AM      mail.lsmindia.com       localhost       ESMTP   *
5       10/14/2020
2:31:16 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       10/14/2020
2:31:18 AM      mail.lsmindia.com       AM5EUR03FT050.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
7       10/14/2020
2:31:19 AM      AM5EUR03FT050.eop-EUR03.prod.protection.outlook.com     AM5PR0601CA0076.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       10/14/2020
2:31:19 AM      AM5PR0601CA0076.eurprd06.prod.outlook.com       VE1PR09MB3246.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 13 Oct 2020 19:31:14 -0700 (MST)
From: "Fauzan  Ahmad . Musalman" <[email-masked]>
To: surender singh <[email-masked]>,
        karan dewan <[email-masked]>
CC: Shakeeb Arsalan <[email-masked]>,
        Seeta Seeta <[email-masked]>,
        Apoorv Joshi <[email-masked]>,
        Shivani Rani <[email-masked]>,
        Sachin Maheshwari <[email-masked]>
Subject: Re: Item issue /// 9815213219
Importance: high

Subject: Re: Item issue /// 9815213219
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: surender singh <[email-masked]>, karan dewan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Tue, 13 Oct 2020 19:31:14 -0700 (MST)

External email sender, please take precaution.

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "surender singh" <[email-masked]>, "karan dewan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>
Sent: Wednesday, 16 September, 2020 20:39:20
Subject: Re: Item issue /// 9815213219

Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Monday, August 17, 2020 1:33:18 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Ticket number: 528462
Problem Statement: Item issue
Order Date : 12-Jan-2018
Delivery Date: 14-Jan-2018
Order ID:  9815213219<callto:9815213219>

Issue Description: Customer reported that fine black powder is coming out of the seat since last year and the frequency has increased drastically now.
​
So, he wants to confirm that whether the item is safe for baby use or not.
​
The name of the item is 158524413 - - Peg-Perego Viaggio Car Seat and cost of it is AED 924.
​
Kindly check and advice.
​
Thank you for your help!
​
Regards,
Shivani

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "Shivani Rani" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Monday, June 15, 2020 6:21:40 PM
Subject: Re: Item issue /// 9815213219

Hi Shivani,

Customer did not come since 3 months neither the concerned team.
I closed the case
________________________________
From: "Shivani Rani" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Friday, 5 June, 2020 19:18:14
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise what i have to do in this case.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Wednesday, May 27, 2020 1:59:45 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, May 25, 2020 9:16:12 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, May 19, 2020 3:20:12 PM
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly advise.

Regards,
Shivani

________________________________
From: "Kotian Ravindra" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Aldrin Patron" <[email-masked]>, "Anees Mansoor" <[email-masked]>, "Adisha Dua" <[email-masked]>, "Anupama Maharjan" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>
Sent: Thursday, May 14, 2020 5:22:28 PM
Subject: RE: Item issue /// 9815213219

Dear Fauzan,

The Peg Perego Supplier is already discontinued almost 4 years ago and currently we don’t carry any stock with us to replace the parts.

Thanks & Regards,

Ravi Kotian

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, May 14, 2020 3:03 PM
To: Aldrin Patron <[email-masked]>; Kotian Ravindra <[email-masked]>; Anees Mansoor <[email-masked]>; Adisha Dua <[email-masked]>; Anupama Maharjan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Item issue /// 9815213219
Importance: High

External email sender, please take precaution.
Hi Team,

We are still waiting your response on below case, Kindly look into it and help us to close this case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "aldrin patron" <[email-masked]<mailto:[email-masked]>>, "kotian ravindra" <[email-masked]<mailto:[email-masked]>>, "anees mansoor" <[email-masked]<mailto:[email-masked]>>, "Adisha Dua" <[email-masked]<mailto:[email-masked]>>, "anupama maharjan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 April, 2020 16:26:45
Subject: Re: Item issue /// 9815213219

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 March, 2020 12:29:33
Subject: Item issue /// 9815213219

Hi Team,

Ticket number: 528462
Problem Statement: Item issue
Order Date : 12-Jan-2018
Delivery Date: 14-Jan-2018
Order ID:  9815213219

Issue Description: Customer reported that fine black powder is coming out of the seat since last year and the frequency has increased drastically now.
​
So, he wants to confirm that whether the item is safe for baby use or not.
​
The name of the item is 158524413 - - Peg-Perego Viaggio Car Seat and cost of it is AED 924.
​
Kindly check and advice.
​
Thank you fr your help!
​
Regards,
Shivani

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