Subject: Homecentre Damage item // 8399896989 // 1533723
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 19:10:28 -0700 (MST)

Hi Team, 

WWD DAMAGED ITEM 

Problem Statement: Home Centre TEAM 

Order Date : Aug 28, 2020 

Order ID: 8399896989 
Tracking ID: 00118000019200738 
Assistance Required: Damaged Item Recieved, need further assistance 

Child ticket: 1557206 

Issue Description: Customer emailed us informing that he/she received the item on 9/29/20 5:15 PM but the item(Zipper) which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. As per the update, item has been collected from customer, however refund hasn't been processed. 

So we request you to check this concern and do the needful. 

Regards, 
Nitesh