Subject: KNET ON VALIDATION
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>, Mustafa chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 18:39:59 -0700 (MST)

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 13:52:49 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07, 2020 . However, payment failed but the amount has been debited to customer account. As per the hybris there no order details for the Sep 07, 2020. 

Transaction id shared by the customer has been attached for deduction of amount 

Customer Name: Ahmed Kotb Selim 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar