Subject: Order to be marked as NDR
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Hemyar Nasser <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 13 Oct 2020 17:30:27 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Aug 24, 2020 
Order ID: 6218461755 
Tracking ID: 46172988724 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Aug 24, 2020 , and shipped with Aramex under tracking ( 46172988724 ). Now as per Aramex website the shipment has been returned to WH on 09 Sep 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 25 September, 2020 18:59:20 
Subject: Re: late delivery 

Hi team 

Problem Statement: Refund. 
Order Created:Aug 24, 2020 
Order Number:6218461755 
Tracking ID: 46172988724 
Assistance Required: Need urgent Refund. 
Issue Description: the customer is complaining about late delivery. and aramax shows that the order return to shipper and no reopens from conloc .. please check and do the needful to close the case. 

Regards 
Hemyar. 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 9 September, 2020 02:36:19 
Subject: late delivery 

Hi team 

Problem Statement: Late delivery. 
Order Created:Aug 24, 2020 
Order Number:6218461755 
Tracking ID: 46172988724 
Assistance Required: Need urgent delivery. 
Issue Description: the customer is complaining about late delivery. 
asap do the delivery. 

Regards 
Hemyar.