Subject: Order not delivered (RTO) #6221801777
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 17:03:58 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 6, 2020 
Order ID: 6221801777 
Tracking ID: CRDSAL0064430820 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 6, 2020 , and shipped with Saudi Post under tracking ( CRDSAL0064430820 ). Now as per Saudi Post website the shipment has been returned to WH on Sep 19, 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan