Subject: Order not delivered (RTO)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 16:04:58 -0700 (MST)

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Aug 31, 2020 
Order ID: 6220343045 
Tracking ID: Z1675856 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Aug 31, 2020 , and shipped with Zajil-Express under tracking ( Z1675856 ). Now as per Zajil-Express website the shipment has been returned to WH on Sep 28 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan