Subject: Refund for Order ID 9799545879 not yet processed
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 13 Oct 2020 15:37:54 -0700 (MST)

Hi Team, 

With regards to above mentioned Order ID the customer has confirmed that the returns were collected from him but the Aramex team is telling that the collection has been cancelled. Raised child tickets for the confirmation from WH but the child tickets are closed. Also, as per the online tracking the status is In-transit but still the Aramex team is telling that the collection has been cancelled. 

Problem Statement: Late Delivery 
Order Date : 26 Aug 2020 
Order ID: 9799545879 
Return Tracking ID: 46036511916;H302902 
RMA: 43353210 
Assistance Required: Need urgent delivery 

Issue Description: As per the online tracking, we can see that the status is In-Transit. Kindly confirm to us under which AWB the items were returned back to us. 

Kindly assist. 

Regards, 
Nikhil.