Subject: Re: return approva // 1542175 //6468620388
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 13 Oct 2020 13:48:48 -0700 (MST)

Hi team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, October 6, 2020 10:58:01 AM 
Subject: return approva // 1542175 //6468620388 

Dear Team , 

# 1542175 

Problem Statement : return approval 

Order Date : Mar 6, 2020 
Order ID: 6468620388 
Tracking ID : 00000080016355387 
Total Price : 801 SAR 

Issue Description : The Customer placed the order on Mar 6, 2020 and Shipping Date from our side is 3/8/2020 , 
The customer claims that he ordered the product during home quarantine and did not use it because of stone Now it became clear that there was a strong (creaking) sound in the Arab blasphemy and its friendliness to the Al-Othaim branch, which financed Al-Rabwah in Riyadh, and he said, indeed, there is a defect in my factory and he did not respond to me because the aggression on the product is a month 
And with the knowledge, the upper management in the UAE contacted me to solve the problem and recover the product 
Waiting for you . 

Case history : The customer reached out to us on 1 Oct 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 11/28/2019 and this is his 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin