Subject: retuen requst and update order statuse // 1535562 // 6226604867
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Tue, 13 Oct 2020 13:45:54 -0700 (MST)

dear team 

Order Date : Sep 23, 2020 
Order ID: 6226604867 
Tracking ID: no consignment 

Concept : BABYSHOP 

Assistance Required: Need update the status and do return item 

Issue Description: as the customer want to do return request but the Order Status still SUBMITTED_TO_WAREHOUSE and i did ticket from hyper for update statues to wh on 10/10/2020 but no respond and customer need to return the item . 

Case history : The customer reached out to us on 29 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 11/3/2018 and this is his 21th order with us. 

Assistance required : so plz assistance the customer with his request see the attachment and do need full 

Regards, 
Ala Aldin