Subject: Re: RE: Refund approval.
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 15:19:35 +0000

++Nayan  Please confirm if the changes need to be done.  @Jagmohan, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch. Moreover, please confirm a timestamp​.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Vikash Kumar,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 13 Oct at  8:14 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jagmohan, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the shipment delivery details and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5ae9a751609d40f6027465102433c4015666be43600f642b026276c33ed9fbf2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Tue, 13 Oct at  7:34 PM
                            ,  Jagmohan Urmaliya (TCS) <[email-masked]>  wrote:
                             
 Hi Fareye, 

 

       Please check and publish the shipment delivery details for the reported order. It is still in Carrier Picked status. 

 

 Regards 

 Jagmohan 

 

 

 

From: Malik Ismail <[email-masked]>  
Sent: Tuesday, October 13, 2020 3:40 PM 
To: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Jagmohan Urmaliya (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund approval. 

 

   
 
 Hi 
@Jagmohan Urmaliya (TCS), 

 

 Please assist to create RMA to process refund , as NDR status updated but no RMA created. 

 

 6215730382 - FP08141000129 

 

 REQ0155697 

 

 Regards, 

 Malik  

 

From: Seeta Seeta <[email-masked]>
 
Sent: Tuesday, October 13, 2020 3:26 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>;
 Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval. 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Need your assistance in the below case. 

 

   

 

 

  

 
 
 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Monday, October 5, 2020 12:59:13 PM 
Subject: Re: Refund approval.

 

   

 

  1405026 

 

 
 
 Problem Statement : the order return to original  / Refund approval. 

 

 
 
 Order Date : Aug 13, 2020 

 
 
 Order ID: 6215730382 

 
 
 Tracking ID : FP08141000129 

 
 
 Total Price : SAR774. 

 

 

  

 
 Issue Description : The Customer placed the order on  Aug 13, 2020 and shipped from our side on 8/14/20, as the hyper is NOT_DELIVERED   , 

 

 
 
 Case history : The customer reached out to us on  19  Aug   2020  and since then no action has been taken on  the issue . 

 

 
 
 Customer's history : as the hyper the customer with us from 8/13/20   and this the First   order for the customer 

 

 
 
 Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

 

 

 

  

 
 Regards, 

 
 
 Abdulqader 

 

  

 

 
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