Subject: NDR refund issue // 6223266512
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 06:34:08 -0700 (MST)

Hi Team, 

Any update? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 10:36:11 
Subject: Late Delivery // 6223266512 

Hi Team, 

Problem Statement: Late Delivery 

Ticket number: 1481338 
Order Date : Sep 11, 2020 
Order ID: 6223266512 
Tracking ID: CRDSAL0065589620 
Assistance Required: Need urgent return 

Issue Description:The order shipped on 12 Sep, 2020 but still not delivered to customer and as per the tracking it is showing return to orgin. 

However, the status in the hybris is showing "IN_TRANSIT". 

Kindly check and look into this as customer is waiting for the refund. 

Waiting for your response. 

Regards, 
Shivani