Subject: Re: Double deduction issue
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 13 Oct 2020 06:30:49 -0700 (MST)

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 10:53:31 
Subject: Re: Double deduction issue 

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 24 September, 2020 21:06:53 
Subject: Double deduction issue 

Hi Team, 

Ticket: 1481582 

Problem Statement: Double deduction issue 
Order Date : 7 Sep, 2020 
Email: [email-masked] 
Contact number: 96566274289 

Assistance Required: Need urgent Refund 

Issue Description: The customer tried to placed order on 7 Sep, 2020 but the order was not placed successfully. However we can not find any order under this email address and contact number. 
​ 
​Later she got deduction message and she also shared the transaction details. 
​ 
Kindly check the attached detail and advice. 
​ 
Date: 7 Sep, 2020 
Amount: KWD 13.050 twice 
Transaction number: 025110031640, 025110031679 

Thank you for your help! 

Regards, 
Shivani