Subject: Re: Double amount deduction (No order Placed)
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 06:28:06 -0700 (MST)

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 12:51:13 
Subject: Re: Double amount deduction (No order Placed) 

Hi Team, 

Any update on this? 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 24 September, 2020 19:49:00 
Subject: Double amount deduction (No order Placed) 

Hi Team, 
Ticket: 1485226 
Email: [email-masked] 

Problem Statement: Double amount deducted (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 twice but no order have placed successfully. We can not see any order on 7 Sep, 2020. 
​ 
Also, the amount have been deducted two times as per the customer and did not receive it back till now. 
Transaction ID: 025130031957 and 025111030990 
Amount: KWD 5.600 and KWD 5.600 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani