Subject: RE: Refund issue 100041237685
From: Mohamed Mahmoud <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: seeta.seeta <[email-masked]>, KWI CustomerSupport <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 13 Oct 2020 13:08:36 +0000

Hi @Reddy Prasad<mailto:[email-masked]>,

Any update

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 15, 2020 1:54 PM
To: Mohd Imran <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KWI CustomerSupport <[email-masked]>; lessin kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.
Hi Team,

Any update ?

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 2:35:40 PM
Subject: RE: Refund issue 100041237685

Hi @Reddy Prasad<mailto:[email-masked]>,

Need your assistance on closure of this case.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 12:59 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue 100041237685
Importance: High

External email sender, please take precaution.
Hi Reddy,

Can you please check the below concern and assist us with case. The case is pending since long time and the customer is constantly chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 10:41:44 AM
Subject: RE: Refund issue 100041237685

Dear Rashid

Can you please check and confirm.

Regards

Reddy Prasad

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 4:17 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.
Hi Reddy,

Can you please re-check this case with concern team as we have not received any update till now.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 4:44:48 PM
Subject: RE: Refund issue 100041237685

Dear Rashid

Please confirm if the payment is received

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 3, 2020 12:08 PM
To: KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>; Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.
Hi Team,

Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685

PFA and refund the customer as the customer paid online to you but you did not deliver the order,
Customer is chasing us.
Pls do the needful.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 16:29:12
Subject: Re: Refund issue 100041237685

Hi Team,
Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685

PFA and refund the customer as the customer paid online to you but you did not deliver the order,
Customer is chasing us.
Pls do the needful.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 10:31:03
Subject: Refund issue

Hi Team.

Problem Statement:  Refund issue

Order No : 8376251864
Tracking : 100041237685
Payment Mode : COD

The payment mode is 'Cash on Delivery" however the customer claims that he received a payment link from Centerpoint  and paid 43.630 KWD before receiving the order , As per hybris the order is NDR customer is asking for refund . he also provided the bank details .Customer has also shared the bank statement as well.

Kindly check and assist to resolve the case.

Regards

Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C7f25e2fe9c994857436208d8595d5a90%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637357604778424905&sdata=dn2hA5EpfSF7hmOtrBALZllLiIRIYDy8UN%2FdpD5GlNw%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com