Subject: Re: Refund approval #6222356106
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 13 Oct 2020 05:09:53 -0700 (MST)

Hi Malik, 

Thank you for the update and needful will be done. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "jessie caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, October 13, 2020 11:27:33 AM 
Subject: RE: Refund approval #6222356106 

Hi Fauzan, 

Please raise JIRA and attached pickup reference to process refund. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, October 13, 2020 1:27 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Refund approval #6222356106 
Importance: High 

External email sender, please take precaution. 

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1471059 

Order Date: Sep 8, 2020 

Order ID: 6222356106 

Tracking ID: 46177299114;I10032C 

Total Price: 390SAR 

RMA: 24135387 

Issue Description : As per the Aramex website the return items has been collected under collection Refe ( I10032C ) and till now the RMA not processed. 

Case history : Customer reached out to us on 20 Sep 2020. asking for the refund. we have escalated to Aramex if they have delivered to item to Conloc but no update received. also we have created a child ticket to process the RMA but still no update. 

Customer's history : Customer with us since Sep 2020. and has 3 completed order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Fauzan 
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