Subject: RE: Refund Issue #9794427174
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Haedar Mohammad <[email-masked]>
Date: Tue, 13 Oct 2020 11:56:43 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>,

Please advise customer to check with her bank

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, September 23, 2020 9:56 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]>; Haedar Mohammad <[email-masked]>
Subject: Refund Issue #9794427174
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to order #9794427174
RMA:43279318

As per hybris the refund has been done from our end on 09 Aug, 2020. But customer saying that his account & Card has been closed and did not received the refund and insisting us for that. Kindly update us with the refund status and the next step.

Thank you for your help.

Regards.
Fauzan
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