Subject: RE: Re: Late collection: Case id - 1534963 Order ID: 2000156821 [CaseReference:CAI/1020/13672]
From: "Service Center - CAI Consumer" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>, <[email-masked]>
Date: Tue, 13 Oct 2020 12:51:12 +0200

Dear valued customer,

Please provide me the collection reference created from your side for this order ?

Best Regards
Hadeer Ahmed

From: [email-masked]
Sent: 10/12/2020 4:08:00 PM
To: [email-masked]
CC: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Subject: RE: Re: Late collection: Case id - 1534963 Order ID: 2000156821

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Akshay,

Still, there is no progress in the below case.

Thanks & Regards,

Seeta Kunwar

From: "Akshay Berry" <[email-masked]>

To: "jessie caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "allcaiconsumercs" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>

Sent: Saturday, October 10, 2020 6:13:22 PM

Subject: RE: Late collection: Case id - 1534963 Order ID: 2000156821

Looping
@Service Center - CAI Consumer CS Please arrange the collection asap.

AWB# 43818982303

Regards,

Akshay Berry

Email:
[email-masked]

T: +971 4 5172125

From: Jessie Caparas <[email-masked]>

Sent: Saturday, October 10, 2020 4:09 PM

To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>

Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>

Subject: RE: Late collection: Case id - 1534963 Order ID: 2000156821

@Akshay Berry

Kindly check on this.

Thank you and Kind Regards,

Jessie Caparas

Email:
[email-masked]

T: +97145172087

From: Seeta Seeta <[email-masked]>

Sent: Friday, October 9, 2020 1:37 PM

To: Escalations Dxbteam <[email-masked]>

Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi
<[email-masked]>; Manish Kumar <[email-masked]>

Subject: Re: Late collection: Case id - 1534963 Order ID: 2000156821

External email sender, please take precaution.

Hi Team,

Please assist us in the below case.

Thanks & Regards,

Seeta Kunwar

From:
"Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv
Joshi" <[email-masked]>

Sent: Friday, October 9, 2020 12:26:42 PM

Subject: Late collection: Case id - 1534963 Order ID: 2000156821

Hi Team,

Please assist us to arrange the below collection.

Problem Statement: What is the issue (Late Collection) Courier Team

Order Date: 9/16/2020

Case id - 1534963

Order ID: 2000156821

Tracking ID: 43818982303

RMA - 1000044974

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 9/23/2020 and till now the item has not collected from the customer so kindly arrange the collection on priority
basis.

Regards,

Manish

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