Subject: RE: RE: RTO _ 6221017230
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Oct 2020 10:41:57 +0000

Dear @FarEye Support<mailto:[email-masked]> Team,

Pls change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Tuesday, October 13, 2020 2:34 PM
To: Malik Ismail <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: RTO _ 6221017230

External email sender, please take precaution.
Dear Malik,

In order to proceed further, we need time stamp so please share it as well as we need confirmation from Vishwajeet, post-confirmation we will proceed accordingly.

@Vishwajeet, please confirm on it.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586639660%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Fe7Kzv914lsy78A0mgKIjRxK2GywaSCt2scrW6SpLlI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586639660%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y12m1FNWy4c1MfH%2FNIOkVxEVnUo8hGVAtg6M%2B5rAels%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586639660%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wP5IAYVcOCplbcm%2BaUh2e6GrZBKNCqkwuUhQLkpS5qc%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 4:00 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Malik,

In order to proceed further, we need time stamp so please share it as well as we need confirmation from Vishwajeet, post-confirmation we will proceed accordingly.

@Vishwajeet, please confirm on it.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586659569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PxJwNR7Zr3wQswmS5lwcSqUNZQwYbj2IGTEWVxY4O9o%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586659569%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mjs5IPeGijey13Jd8d8x27PnAUnzDcnv9uQLEU2NHfs%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586669525%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=isgyrGV3xJgON8gTLxE9YA3tffhdM%2BkeXga2x%2BmpShM%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 11:37 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Sir,

Greetings from FarEye!

We have received your concern regarding NDR status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fb91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586689439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5ko97xL%2Bnz7LGwRx93S3e9A8Rk2i%2BEqcJD17Wd9911Y%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586689439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=g5D9HQlxJgj%2BnBT4C1YgECUhk2mqKcWBBnmCMWhmPUI%3D&reserved=0> to check the details.
Thanks and Regards,

Prabhjot Kaur, Technical Engineer
FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586689439%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vjaUlgpQiQZnseRBDxtiwcl1PSQCTHOvTt4YeCYLxGU%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 11:32 AM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please assist to update NDR status to process refund.

Order ID 6221017230 – AWB CRDSAL0061420920
Returned date 15-09-2020

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzkzNDMyODUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.1LoOJMPq47IWjytYFe4AxJma4QBQ2vScnIwvgZjaUEQ]

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 5:36 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Haedar Mohammad <[email-masked]<mailto:[email-masked]>>
Subject: RTO _ 6221017230
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date : Sep 3, 2020
Order ID: 6221017230
Tracking ID: CRDSAL0061420920
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Sep 3, 2020, and shipped with Saudi Post under tracking (CRDSAL0061420920). Now as per Saudi Post the shipment has been returned to WH on Sep 15, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

________________________________
Sent: Tuesday, 13 October, 2020 05:42:38
Subject: RTO _ 6221017230

Ticket 1473129

Hi Team,

Problem Statement: Return to Origin
Order ID: 6221017230
Tracking ID: CRDSAL0061420920

The shipment has not been returned back to WH yet , please check and do the needful

Regards
Haedar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C8e0ae57285b94858541208d86f6389b4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637381820586709350%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MPwNwWveWZkZolVQA4XZEuMXf132vN%2B9a28VwPzojrc%3D&reserved=0>
164209:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com