Subject: Re: RE: RTO _ 6221017230
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Oct 2020 10:30:32 +0000

Dear Malik,     In order to proceed further, we need time stamp so please share it as well as we need confirmation from Vishwajeet, post-confirmation we will proceed accordingly.     @Vishwajeet, please confirm on it.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Tue, 13 Oct at 11:37 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Sir, 
 
 Greetings from FarEye!  We have received your concern regarding NDR status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b91b90689b5b1d9ef29f10c94fdb79b645d15fd6aed2975fec1b137b4793af33 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Tue, 13 Oct at 11:32 AM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update NDR status to process refund. 

  

 Order ID 6221017230 – AWB CRDSAL0061420920 

 Returned date 15-09-2020 

  

 

 

   
 
 Regards, 

 Malik  

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Tuesday, October 13, 2020 5:36 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Haedar Mohammad <[email-masked]> 
Subject: RTO _ 6221017230 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 
 Hi Team. 

 

   

 
 Problem Statement: Order not delivered (RTO) 

 
 
 Order Date :
Sep 3, 2020 

 
 
 Order ID: 6221017230 

 
 
 Tracking ID: CRDSAL0061420920 

 
 
 Assistance Required: Need Urgent Refund. 

 
 
 Issue Description: The order was placed on
Sep 3, 2020, and shipped with Saudi Post under tracking (CRDSAL0061420920). Now as per Saudi Post the shipment has been returned to WH on Sep 15, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the
 order as NDR and process the refund for customer asap. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

Sent:
Tuesday, 13 October, 2020 05:42:38 
Subject: RTO _ 6221017230

 

   

 

 Ticket 1473129 
 
Hi Team, 
 
Problem Statement: Return to Origin 
Order ID: 6221017230 
Tracking ID: CRDSAL0061420920 

 

   

 
 The shipment has not been returned back to WH yet , please check and do the needful  

 

Regards 
Haedar 

 

  

 

 
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